Store Policies including Return policy
We recognize and respect our customer's privacy. That's why we diligently protect the trust you have with us.
We limit the information collected about you to what is needed for conducting business and offering products and services that might be of interest to you. We provided protection against unauthorized disclosure of information you share we us.
For all our efforts to safeguard your privacy, no system can be guaranteed. We cannot ensure or warrant the security of any information that you transmit to us, or that we transmit to you, or guarantee that it will be free from unauthorized access by third parties. Once we receive your information, we use reasonable efforts to ensure its security on our systems.
How do I complete a purchase online?
When you're ready to complete your online purchase, simply click on "Check Out" which is located in your shopping cart or at the top of any page . Once you have placed an order you will receive an email confirmation.
How do I know if a product I see on your site is in stock?
We try to keep our site as current as possible, so you can shop with confidence that items you're interested in on our site are available. Sometimes, we experience heavier than expected demand and an item becomes unavailable before we are able to remove it from the site. If an item you've ordered becomes unavailable, we will notify you via email if you've provided an email address when checking out. If you are concerned about availability on a specific item, before you place an order email us an inquiry . When sending an email inquiry, be sure to include several choices, the style number, size, color, price and the quantity you’d like to purchase and we will let you know what is available via e-mail.
Is shopping online at The Hosiery Shop.Com/Designer Showcase secure?
Yes, we use SSL (Secure Socket Layer) technology to ensure our site's security. Rest assured that we take great pains to create a secure environment for our Web shoppers! You can confidently use your credit card to place your order with us online. In fact, we guarantee the security of our site. Even though we use a secure server to protect your personal information, we understand that not everyone is comfortable ordering online with a credit card; you can also mail your order to us.
Don't forget to include payment or credit card information so we can process your order without delay.
We have the right to cancel styles and substitute styles!
Do I have to pay sales tax?
For phone, mail, fax or Internet orders, we are required to collect 6.75% sales tax in the state of Ohio.
IMPORTANT NOTE ON ORDERING VIA EMAIL:
Please do not submit your order or any personal information, especially credit card information, via email. Email is not secure and your data can be exposed or intercepted rather easily. For this reason we do not accept orders via email.
We offer FREE shipping on all US orders. No free shipping at this time.
How do I take advantage of FREE Shipping? Cancel at this time
Ship your items to a single U.S. address
Applies only to orders with subtotal amount over $150.00, excluding gift-wrap charges and taxes.
Applies to U.S. delivery addresses in the 50 states only, including Alaska and Hawaii.
Applies to APO/FPO addresses when using a United States ZIP Code only.
We reserve the right to change or discontinue FREE Shipping at any time.
ALL SALES ARE FINAL!
Please note: Due to the extreme popularity of our merchandise, please allow 7 - 14 business days for you to receive your order (domestic only), some items may take up to 18 working days.
Backorders and out of stock merchandise
Backordered merchandise includes items that are not currently in stock. In the event that your order can not be filled within 14 days we will put it on backorder status and notify you of the approximate delivery date via e-mail. If you do not respond to our e-mail notification, we will consider your order to be valid and we will notify you upon our shipment of the backorder items via e-mail.
Shipping and handling charges are non-refundable. We recommend you send your return via an insured carrier. We are not responsible for lost returns. The Customer is responsible for all shipping charges of returned items.
For your protection, please do not sign for merchandise until you inspect the packaging for damage. The Hosiery Shop.Com will makes every effort to prevent shipping damage, however, please keep the original shipping carton and take the following steps if there appears to be shipping damage: 1) Promptly contact the office of the shipping company for a Damage Inspection report; 2) Request that the shipping company return the merchandise to the address listed on the package. PLEASE DO NOT RETURN THE MERCHANDISE YOURSELF, as this may delay your reorder or credit. Email our customer service department and they will explain our return process.
Feel free to Email our customer service department at any time to check the status of your order. We will get back to you within 48 hours with a detailed response.